What shipping options do you have and how long does it take for my package to arrive?
Items shipped within the continental US will be shipped via USPS, DHL, or FedEx. For other locations, we ship with USPS, DHL, FedEx, or UPS.
Please allow 1-2 business days for order processing.
Estimated transit time for continental US (after order has been processed):
- Standard: 3-8 business days
- Expedited: 2-3 business days
- Express: 1-2 business days
Estimated transit time for Alaska, Hawaii, and Puerto Rico (after order has been processed):
- Standard: up to 14 business days
- Expedited: 3 business days
- Express: N/A
For other locations including non-US locations (after order has been processed):
- Standard: Varies, but usually 14 business days to most countries
- Expedited: Varies, but 3-5 business days to most countries
Please allow extra days for delivery during the holiday season. Please visit our homepage for information regarding holiday shipment deadlines.
Pre-Orders: Please note that if your order contains a pre-order item, your complete order will ship once all items are in-stock and ready-to-ship. Should you wish to have items in your order ship as they become available, we recommend you place separate orders.
- To view shipping rates, please add item(s) to cart and proceed to checkout
- Free standard shipping for all orders in the Continental U.S. over $50
Express not available for AK/HI/PR/US Territories & APO/FPO.
Do you ship outside the United States?
Yup, we ship to Argentina, Australia, Austria, Bahrain, Belgium, Bermuda, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Greenland, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela.
Unfortunately, because of copyright issues, we can’t ship to all countries.
Please note for international shipments or shipments to freight forwarders, Woozy Moo is not responsible for damages after it is received by the freight forwarder or sent outside the U.S. Unfortunately, we will not be entertain requests from these cases.
Just a little note: once the package leaves the United States, there may be delays at customs depending on your country. For customs/tax-related concerns, please contact your local custom authority. Please note we are unable to mark packages as “gift.”
Can I ship to multiple addresses?
Although we love you and all Moo-sters, we can only ship to one address. If you would like to ship to multiple addresses, a separate order for each address is needed.
What happens to undeliverable packages?
If your package is returned to Woozy Moo because the address was entered incorrectly or the package was unclaimed (including “return to sender”), a refund will be issued to the original form of payment less any related shipping costs to/from our facilities. For security purposes, if you would still like the order and ship it to a different address, we recommend you place a new separate order. If you have any questions, please contact us.
Help! My tracking number doesn't appear to be working?
If you received a shipment confirmation email with a tracking number, sometimes it takes shipping carriers up to 24 hours to refresh their systems. If after 24 hours the tracking number doesn't appear to be working, feel free to contact us at firstname.lastname@example.org or phone (1-877-250-1908), and we will help you right away!
I did not receive my package?
Contact us right away at email@example.com or phone (1-877-250-1908). All shipment-related concerns must be addressed within 14 days of receiving a shipment notice for US domestic orders and 30 days for non-U.S. (international) orders. Damages/missing items must be reported within 5 business days in receiving the item.