Star Wars, Marvel Legends, Transformers, STEM toys, DC Collectibles, DC Icons, DC Designers, Batman, Superman, Wonder Woman, Gender Neutral Toys, Action Figures, Educational Toys, Building Blocks, Learning Toys, Anime, Dragon Ball Z, Uncle Goose

FAQs

Order

Where in the world is my order?

You can track your order with the tracking information via the confirmation email or you can via track an order online.  Last, but not least, you can also give us a call/email and we will magically tell you :P

Can I cancel or change an order?

Sure, but do it quick (usually within two hours)!  We pack orders and ship them out quick, so after two hours, we can’t guarantee anything, but we will try!  Give us a call at 1-877-250-1908 or email us (support@woozymoo.com) right away!

For Moo-sters with an excessive number of returns/cancellations (5+ orders or combined order total value of $500+ within a three-month period), Woozy Moo reserves the right to access a 10% cancellation/return fee.

Can I combine orders?

Yes, you can, but you have to contact us right away.  We process and ship orders very fast (usually within two hours).  After two hours have lapse, we cannot guarantee that orders can be combined and recommend you place a separate order.

Where do you charge (sales) tax?

To all shipments going to the State of Georgia in the United States.  For the international Moo-sters, duties/tax may be imposed on the package, and you will be responsible for that.  We unfortunately cannot label packages as gifts. 

How long does it take to process my order and when will I get my order?

Orders are usually processed within 1-2 business days.  The shipping speed will depend on the shipping speed selected during checkout.

Do you offer gift-wrapping or can I provide a message with my gift?

Yes!  Just select the option in your cart before checkout and provide any messages to the gift recipient if requested.  There is a flat-rate cost of $6.95 for gift-wrapping per order, and gift messages are free.  This means you can save money and gift-wrap everything in your order with just one flat fee!  All gift-wrapping is made of recycled materials.

Can I combine in-stock and pre-orders into one order?

Yes, you can combine in-stock and pre-order items, but please note that your order will ship when ALL items are in-stock. As a security measure, your form of payment will not be charged until it is ready to ship (it may, however, be authorized to see if your payment method can approve the transaction.  Authorizations usually drop within 2-5 business days depending on the financial institution), and we may also re-confirm and/or re-request payment information when your order is ready to ship.

 

Shipping

What shipping options do you have and how long does it take for my package to arrive?

Items shipped within the continental US will be shipped via USPS or FedEx.  For other locations, we ship with USPS, FedEx, or UPS.

Please allow 1-2 business days for order processing.

Estimated transit time for continental US (after order has been processed):

  • Standard: 3-8 business days
  • Expedited: 2-3 business days
  • Express: 1-2 business days

Estimated transit time for Alaska, Hawaii, and Puerto Rico (after order has been processed):

  • Standard: up to 14 business days
  • Expedited: 3 days
  • Express: N/A

For other locations including non-US locations (after order has been processed):

  • Standard: Varies, but usually 14 business days to most countries
  • Expedited: Varies, but 3-5 business days to most countries

For Continental US:

  • Flat-rate standard shipping for $5.95 for all orders under $50 (yay!!)
  • Free standard shipping for all orders over $50 (double yay!!)

Please allow extra days for delivery during the holiday season.  Please visit our homepage for information regarding holiday shipment deadlines.

For cost of various services and other locations, see below (rates are before taxes):

Continental US (including PO Boxes & APO/FPO)*

Order Amount

Standard

Under $50

5.95

Over $50

FREE

*For Expedited and Express rates, please add to cart to obtain rates.

Express not available for AK/HI/PR/US Territories & APO/FPO.  Note that standard delivery time to APO/FPO may take up to 14 business days.

AK/HI/PR/US Territories

Order Amount

Standard

Under $50

9.99

Over $50

6.99

*For Expedited rates, please add to cart to obtain rates.

*Express not available for AK/HI/PR/US Territories.  Note that standard delivery time to AK/HI/PR/US Territories may take up to 14 business days.

International

We offer competitive international rates. Please add your item(s) to cart and checkout to view rates.  The shipping rates will be dependent on item(s) selected and the shipping country location and will be calculated based on the information you provide.

Do you ship outside the United States?

Yup, we ship to Argentina, Australia, Austria, Bahrain, Belgium, Bermuda, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Greenland, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela.

Unfortunately, because of copyright issues, we can’t ship to all countries.

Just a little note: once the package leaves the United States, there may be delays at customs depending on your country.  For customs/tax-related concerns, please contact your local custom authority.  Please note we are unable to mark packages as “gift.”

Can I ship to multiple addresses?

Although we love you and all Moo-sters, we can only ship to one address.  If you would like to ship to multiple addresses, a separate order for each address is needed.

What happens to undeliverable packages?

If your package is returned to Woozy Moo because the address was entered incorrectly or the package was unclaimed (including “return to sender”), a refund will be issued to the original form of payment less any shipping costs.  For security purposes, if you would still like the order and ship it to a different address, we recommend you place a new separate order.  If you have any questions, please contact us.

Help!  My tracking number doesn't appear to be working?

If you received a shipment confirmation email with a tracking number, sometimes it takes shipping carriers up to 24 hours to refresh their systems.  If after 24 hours the tracking number doesn't appear to be working, feel free to contact us at support@woozymoo.com or phone (1-877-250-1908), and we will help you right away!

Pre-Order

When will my pre-order ship?

We try to keep shipment dates as current and accurate as possible. Please remember these are estimated times and are subject to change. You may view the latest estimated shipment dates on the product's public webpage, or if you have placed an order and have account with us, login to your account, click on the corresponding order, and then click on the product for more details.

We try to work with our toy makers/manufacturers to get the earliest arrival dates for our Moo-sters. It is not recommended to purchase pre-order and expect it to arrive in time for a specific event (holidays, birthdays, etc). Please note that some pre-order items will arrive ahead of schedule, and in rare cases, your pre-order may not be fulfilled due to manufacturer shortages/allocations.  We will notify you if your pre-order cannot be fulfilled.  We will process payments and ship the products as soon as they arrive. If you ordered both in-stock and pre-order items in your order, please note that your order will ship when ALL items are in-stock. If you placed multiple orders with us that contain pre-order items, we may - at our discretion - combine and ship in-stock portions of your orders across your account if they meet the free shipping threshold.

Please also note that Woozy Moo is not responsible for any possible overdraft fees on your bank account due to the early arrival of a pre-order.

Please note if your order contains multiple pre-order items and (an) item(s) has come into or is in-stock, Woozy Moo will hold your in-stock/arrivals for a maximum of 90 days.  After 90 days, your in-stock/pre-order arrival portion of your order will be shipped automatically.  The remaining portion of your order will still remain active.  Shipping charges may be applied for those that do not meet the free shipping threshold.  We will email you with a reminder before shipment.  

We reserve the right to ship out any in-stock portion of your order or combine and ship in-stock portions of your orders across your entire account if they meet the free shipping threshold.

Can I combine pre-orders that were made separately?

Yes, just give us a call at 1-877-250-1908 or email us at support@woozymoo.comand we will combine the orders for you. This is a great option if you would like to save on shipping.  Please note that your order will be shipped out when ALL items are in-stock and ready to ship.  Please also note that if you placed multiple orders with us that contain pre-order items, we may - at our discretion - combine and ship in-stock portions of your orders across your account if they meet the free shipping threshold.

What payment methods do you accept for pre-orders?

You may place pre-orders with a credit card or debit card.  Other payment options are not available at this time.

Will I have to pay in-advance for my pre-order?

No, we request payment information at the time of the order only for authorization purposes and to secure your order.  You will not be charged until items are in-stock and ready to ship.  You may see an authorization (or pending transaction) on your method of payment for the full transaction amount when you place an order, but it should drop within a few days for most Moo-sters (it depends on your financial institution) if your order is not ready to ship. We perform authorizations to see if your payment method is valid and can securely process the total order amount.

Depending on your financial institution's policies or in the event that your payment is declined, we may need to re-confirm/request payment information when your items are ready to ship.  If this is the case, you will have two (2) days to submit payment when notified that your order is ready-to-ship.

Why should I pre-order an item?

When you place a pre-order with Woozy Moo, we will reserve that item for you from our incoming shipment. In some cases, our shipments pre-sell-out, so only people who pre-order with us are able to receive the items. Note: if you placed a pre-order with us, and the item is designated as "sold out" on our website after you placed your order, your pre-order is still active and the requested quantity has been reserved for you (it just means the item has pre-sold out).

Can I cancel a pre-order?

Please contact us at support@woozymoo.com or 1-877-250-1908 and we would be glad to help you :)  We, however, are unable to cancel a pre-order when it has shipped.  If it has been shipped and you wish not to have the item(s), you may return it.  Please review our return policy for more details.

For Moo-sters with an excessive number of returns/cancellations (5+ orders or combined order total value of $500+ within a three-month period), Woozy Moo reserves the right to access a 10% cancellation/return fee.

Can I change my method of payment or shipping address for pre-orders?

Sure, you can contact us at support@woozymoo.com or 1-877-250-1908. Note: if you have an account with us, changing the shipping address within your account does not change the shipping address for existing orders.  Please contact us directly if you would like to change the shipping address for any order.

Can I combine in-stock and pre-orders into one order?

Yes, you can combine in-stock and pre-order items, but please note that your order will ship when ALL items are in-stock. As a security measure, your form of payment will not be charged until it is ready to ship, and we may also re-confirm and/or request payment information when your order is ready to ship.

Please note if your order contains multiple pre-order items and (an) item(s) has come into or is in-stock, Woozy Moo will hold your in-stock/arrivals for a maximum of 90 days.  After 90 days, your in-stock/pre-order arrival portion of your order will be shipped automatically.  The remaining portion of your order will still remain active.  Shipping charges may be applied for those that do not meet the free shipping threshold.  We will email you with a reminder before shipment.

Returns

What is your return policy?

At Woozy Moo, it is a given that all Moo-sters should be 110% happy.  If you do not like what you bought, that is totally fine.  You can return anything you purchased at Woozy Moo that is unopened or unused within 30 days of your order and we will refund the full purchase price minus the shipping fees.

Please give us a call/email (support@woozymoo.com or 1-877-250-1908) and all will be well!

Refund payments will be issued once we receive the item and on the same form of payment that was used for purchase.  Refund payments are issued within two business days of us receiving the item (usually quicker); however, the posting of the transaction will depend on your financial institution.  Please note Woozy Moo reserves the right to deny a return refund if the item has been used or part(s)/item(s) of the product(s) are missing./damaged upon being receiving into our warehouses.

If you prefer to use your own shipping method for any returns, please insure the package in case of damage during delivery. Woozy Moo is not responsible for any damages by the carrier if you use your own shipping methods.

For Moo-sters with an excessive number of returns/cancellations (5+ orders or combined order total value of $500+ within a three-month period), Woozy Moo reserves the right to access a 10% cancellation/return fee.

Please remember to check your spam folders for any emails.

I received a damaged/incorrect item

Oh dear, that is not good!  We are humans (not mooing cows, unfortunately) and sometimes we make mistakes, but of course we want all Moo-sters to be happy.  If this is the case, give us a call/email and we will fix it right away for you!  Damages must be reported within 5 business days in receiving the item.

 

Collector's Grade and Condition

Will I receive a mint condition product?

Here at Woozy Moo, we make sure all our collectible toys are in high-quality/mint condition.  We package/ship the items very carefully (maybe too carefully :P). We guarantee that your order will arrive in at least C-8 condition (near-mint). 

We understand collectors and the importance of having toys/packaging in great condition, so if you have any issue when you receive your order, just shoot us a message at support@woozymoo.com or call us at 1-877-250-1908.  We are here to make you happy!!

Please note in very rare cases, Woozy Moo may receive items not in pristine mint condition from the manufacturer (we have very high moo-ing standards!), and in these rare cases, it will be duly noted in the product descriptions.  These often times will be offered at a steep discount!  Products marked as "non-mint" in product descriptions will not be qualified for the mint-condition guarantee. 

 

Discounts and Payments

Where do I put in my discount code?

During checkout, when you enter your information there is a space for you to enter the code. Only one discount code can be applied per order.

HELP! My discount code is not working!

No fear. The awesome people at Woozy Moo will save the day!  Just make sure your discount code is not expired (if you obtained the discount code via email, off a third-party website, etc., please check there to see).  If not or you just don’t know, just give us a call at 1-877-250-1908 or email us and we will make you SUFFER!  Kidding, we will make it all better!

What are your current promotions?

Check our frontpage/homepage for all and any current promotions and discounts!

Can you send me specials and deals?

Sure, who doesn’t like a great deal?  Sign up for an account and we will send you deals!

What forms of payment do you accept?

We accept Visa, MasterCard, Discover Card, or American Express.

 

Security and Privacy

Is your site safe?

We use Secure Socket Layer (SSL) protocol on our checkout domains with current and valid SSL certificates to ensure your personal and/or credit card information is never compromised. All pages of your shopping experience are protected by Shopify’s Payment Card Industry Data Security Standard (PCI DSS) Level 1 platform (the highest and strictest level possible).

How is my privacy protected?

In addition to our security measures in place, we do not sell, rent, nor give away your personal information to any other businesses. We request your name, address, phone number, and email, so we can verify your order, make sure it gets sent to the right place, and allow you to track your orders as well.

 

My Account

How do I sign up for an account?

You can do so on the account sign-up page!

Help!  I forgot my password!

You can reset your password via the account page then click "Forgot Your Password?"

I can’t remember the email I used for my account.

Feel free to give us a call.  We will ask you some security questions to verify your identity and then we can help you!

 

Price Match

Most of the toys we carry you won't find at the "other" stores.  If you do, and you catch yourself saying: “Whoa, this is so much cheaper at the not-as-cool-as-Woozy-Moo store,” then no fear(!), we will price match!  We believe everyone everywhere should have fun and not be ripped off!  Just follow the simple steps below, and we’ve got you covered.

Here is our price match policy:

  • The price match has to be submitted within seven (7) days of purchase (just give us a call or email and we’ll get it done for you). Have your order number (if you ordered) handy when you call us or include it in the email when you send one to us.
  • We only price match to Walmart, Target, Kmart, Toys R Us, and Amazon. Just send us the advertisement or screenshot and we will take a look.  For online price comparisons, we will only price match if the e-commerce vendor is selling the item directly and not a third-party seller (e.g., Amazon is the direct seller and not a third-party seller on Amazon). 
  • The advertisement must have valid dates and the price is valid at the time you submit the advertisement to us for review.
  • If price matching via online, the price must be shown on competitor’s website and not via a third-party.
  • Items must be in stock (not out-of-stock)
  • Does not include shipping cost
  • The items that you want to purchase must be identical to the items on competitor’s advertisement.
  • Unfortunately, we cannot price-match clearance/closeout/going-out-of-business/damaged/used/refurbished/liquidation prices, door busters, Black Friday/Cyber Monday deals, buy one get one (BOGO) offers, discounts contingent on the purchase of another product (i.e., you must buy XYZ product to get the price discount), store rewards/credit card discounts (i.e., discounts for using that particular store’s credit card or using their reward points), and time-based offers (i.e., you must get the item within one hour to get the price), and coupons.

 

Other Questions

How can I ask a question about my order I placed on the Woozy Moo eBay Store?

Please send all eBay related questions via the eBay message interface on eBay.com. This will ensure we have all the relevant order information so the Woozy team can quickly respond to your questions.

Any other questions that are moo’ing you?  Contact us by email (support@woozymoo.com) or call us at 1-877-250-1908 (Mon-Fri: 8:00am to 11:59pm and Sat/Sun: 9:00am-9:00pm, US Eastern Time).