We reserve the right to not entertain questions that have been answered on this page.
What is your return policy?
At Woozy Moo, it is a given that all Moo-sters should be 110% happy. If you do not like what you bought, this is totally fine. You may return anything you purchased at Woozy Moo that is unopened and/or unused, within 30 days of your order, and we will refund the full purchase price minus the shipping fees. Opened case items cannot be returned as they come factory-sealed to guarantee collector's value. If factory-sealed tape has been cut/removed or tampered in any manner, a return cannot be accepted. All sales of non-mint condition items are final (no returns accepted). Gift wrapping is also non-refundable.
Refund payments will be issued once we receive the item, and on the same form of payment that was used for purchase. Refund payments are issued within two business days of our receiving of the item (usually quicker); however, the posting of the transaction will depend on your financial institution. Please note that Woozy Moo reserves the right to deny a return refund, if the item has been used or part(s)/item(s) of the product(s) are missing/damaged, upon being receiving into our warehouses.
If you prefer to use your own shipping method for any returns; please insure the package, in case of damage during delivery. Woozy Moo is not responsible for any damages by the carrier, if you use your own shipping methods.
For Moo-sters with an excessive number (3+ orders, or combined order total value of $149+ (SRP), within a three-month period) of returns, cancellations, and/or payments declined, Woozy Moo reserves the right to access a 15% cancellation/return fee. We also reserve the right to access a 15% restock fee on any order, at our discretion (does not stack with cancellation fee).
Note: Funko POP! Vinyl Figures with Chase Variants: purchases of six (6) Funko POP! Vinyl Figures of a single variant that have a chance to receive a chase variant must be returned case-sealed and unopened. Example: you purchase six (6) of a Funko POP! Vinyl Figures that has a 1 of 6 chance to receive a chase. You will be sent a case-sealed package, and you must return all six (6) case-sealed. Unsealed cases will not be eligible for a refund. The chase variant must be returned with the entire sealed case. Refunds/returns for five (5) or less of the six (6) units cannot be made. Mint-condition guarantee does not apply to these purchases, as the items are factory-sealed and cannot be checked without breaking the seal.
E-mail us at firstname.lastname@example.org, or call us at 1-877-250-1908.
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I received a damaged/incorrect item
Oh dear, that is not good! We are humans (not mooing cows, unfortunately) and sometimes we make mistakes, but of course we want all Moo-sters to be happy. If this is the case, give us a call/email and we will fix it right away for you! Damages/missing items must be reported within five (5) business days of receiving the item. Please note: to ensure collector's value, case items are factory-sealed, and we cannot break the seal to check the contents. Thus, we cannot guarantee the condition within the case. Minor cosmetic paint issues are not classified as defective merchandise, and are not eligible for returns/returns.
Please note for international shipments or shipments to freight forwarders, Woozy Moo is not responsible for damages after it is received by the freight forwarder, nor when it is sent outside the United States of America. Unfortunately, we will not entertain requests from these cases.
Collector's Grade and Condition
Will I receive a mint condition product?
Here at Woozy Moo, we make sure all our collectible toys are in high-quality/mint condition. We very carefully package/ship the items (maybe too carefully :P). We guarantee that your order will arrive in at least C-8 condition (near-mint, not included: Funko POP! and DORBZ). Note: units within case-packaged items cannot be guaranteed as they are factory-sealed, and we cannot guarantee the contents without breaking the seal.
We understand collectors and the importance of having toys/packaging in great condition, so if you have any issue when you receive your order, just shoot us a message at email@example.com or call us at 1-877-250-1908. We are here to make you happy, as best we can!!
Please note in very rare cases, Woozy Moo may receive items not in pristine mint condition from the manufacturer (we have very high moo-ing standards!), and in these rare cases, it will be duly noted in the product descriptions. These often times will be offered at a steep discount! Products marked as "non-mint" in product descriptions will not be qualified for the mint-condition guarantee. All sales of non-mint condition items are final (no returns accepted).
Please also note that we cannot guarantee C-9+ condition, and mint-condition guarantee does not apply to Funko POP! Vinyl Figures nor Funko DORBZ Vinyl Collectibles (effective on orders placed during/after Nov 1, 2017). If there are repeated requests for replacements/refunds of products, across your account, that have been certified as C-8 condition, and/or that are Funko Vinyls, we reserve the right to not entertain such requests.
Please note for international shipments or shipments to freight forwarders, Woozy Moo is not responsible for damages after it is received by the freight forwarder, nor when it is sent outside the United States of America. Unfortunately, we cannot guarantee mint condition with such shipments; and requests, in these cases, cannot be entertained.