What is your return policy?
At Woozy Moo, it is a given that all Moo-sters should be 110% happy. If you do not like what you bought, that is totally fine. You can return anything you purchased at Woozy Moo that is unopened or unused within 30 days of your order and we will refund the full purchase price minus the shipping fees. Opened case items cannot be returned as they come factory-sealed to guarantee collector's value. If factory-sealed tape has been cut/removed or tampered in any manner, a return cannot be accepted. All sales of non-mint condition items are final (no returns accepted). Gift wrapping is also non-refundable.
Please give us a call/email (firstname.lastname@example.org or 1-877-250-1908) and all will be well!
Note: Pop Vinyl Figures with Chase Variants: purchases of six (6) Pop Funko vinyl figures of a single variant that have a chance to receive a chase variant must be returned case-sealed and unopened. Example: you purchase six (6) of a Pop vinyl figure that has a 1 out of 6 chance to receive a chase. You will be sent a case-sealed package, and you must return all six (6) case-sealed. Unsealed cases will not be eligible for a refund. The chase variant must be returned with the entire sealed case. Refunds/returns for five (5) or less out of the six (6) unit cannot be made. Mint-condition guarantee does not apply to these purchases as the items are factory-sealed and cannot be checked without breaking the seal.
Refund payments will be issued once we receive the item and on the same form of payment that was used for purchase. Refund payments are issued within two business days of us receiving the item (usually quicker); however, the posting of the transaction will depend on your financial institution. Please note Woozy Moo reserves the right to deny a return refund if the item has been used or part(s)/item(s) of the product(s) are missing/damaged upon being receiving into our warehouses.
If you prefer to use your own shipping method for any returns, please insure the package in case of damage during delivery. Woozy Moo is not responsible for any damages by the carrier if you use your own shipping methods.
For Moo-sters with an excessive number of returns/cancellations (5+ orders or combined order total value of $500+ within a three-month period), Woozy Moo reserves the right to access a 15% cancellation/return fee.
Please remember to check your spam folders for any emails.
I received a damaged/incorrect item
Oh dear, that is not good! We are humans (not mooing cows, unfortunately) and sometimes we make mistakes, but of course we want all Moo-sters to be happy. If this is the case, give us a call/email and we will fix it right away for you! Damages/missing items must be reported within five (5) business days in receiving the item. Please note: to ensure collector's value, case items are factory-sealed, and we cannot break the seal to check the contents. Thus, we cannot guarantee the condition within the case.
Please note for international shipments or shipments to freight forwarders, Woozy Moo is not responsible for damages after it is received by the freight forwarder or sent outside the U.S. Unfortunately, we will not be entertain requests from these cases.