What is your return policy?
At Woozy Moo, it is a given that all Moo-sters should be 110% happy. If you do not like what you bought, that is totally fine. You can return anything you purchased at Woozy Moo that is unopened or unused within 30 days of your order and we will refund the full purchase price minus the shipping fees.
Please give us a call/email (firstname.lastname@example.org or 1-877-250-1908) and all will be well!
Refund payments will be issued once we receive the item and on the same form of payment that was used for purchase. Refund payments are issued within two business days of us receiving the item (usually quicker); however, the posting of the transaction will depend on your financial institution. Please note Woozy Moo reserves the right to deny a return refund if the item has been used or part(s)/item(s) of the product(s) are missing/damaged upon being receiving into our warehouses.
If you prefer to use your own shipping method for any returns, please insure the package in case of damage during delivery. Woozy Moo is not responsible for any damages by the carrier if you use your own shipping methods.
For Moo-sters with an excessive number of returns/cancellations (5+ orders or combined order total value of $500+ within a three-month period), Woozy Moo reserves the right to access a 10% cancellation/return fee.
Please remember to check your spam folders for any emails.
I received a damaged/incorrect item
Oh dear, that is not good! We are humans (not mooing cows, unfortunately) and sometimes we make mistakes, but of course we want all Moo-sters to be happy. If this is the case, give us a call/email and we will fix it right away for you! Damages must be reported within 5 business days in receiving the item.