It's that time of year again! To get those special little Moo-sters presents in time (by 12/24), remember to order by the deadlines below.  Please note this only applies to Continental U.S. and for orders received by 12pm Eastern Time on the corresponding days below.  We cannot guarantee timely delivery to other locations.

Please note if your order contains a pre-order item with an estimated shipment date of December 2017, we cannot guarantee that they will arrive by a certain date.  We work very hard with toy makers/manufacturers to get items in-times.  Sometimes toy makers/manufacturers delay their release dates, so we recommend not purchasing any pre-order items for holiday gifts.

Which shipping options do you have, and how long does it take for my package to arrive?

Items shipped within the continental US will be shipped via USPS, DHL, or FedEx. For other locations, we ship with APC, DHL, FedEx, or USPS. Please note that USPS may have a partnership with DHL/FedEx.

Please allow 1-2 business days for order processing.

Estimated transit time for continental US (after order has been processed):

• Standard: 3-8 business days
• Expedited: 2-3 business days
• Express: 1-2 business days

Estimated transit time for Alaska, Hawaii, and Puerto Rico (after order has been processed):

• Standard: up to 14 business days
• Expedited: 3 days
• Express: N/A

For other locations including non-US locations (after order has been processed):

• Standard: Varies, but usually 14 business days to most countries
• Expedited: Varies, but 3-5 business days to most countries

Please allow extra days for delivery during the holiday season. Please visit our homepage for information regarding holiday shipment deadlines.

Pre-Orders: Please note that if your order contains a pre-order item, your complete order will ship once all items are in-stock and ready-to-ship. Should you wish to have items in your order ship as they become available, we recommend you place separate orders.

Shipping Rates

• To view shipping rates, please add item(s) to cart and proceed to checkout
• Free standard shipping for all orders in the Continental U.S. over $50

Express not available for AK/HI/PR/US Territories & APO/FPO.

Do you ship outside the United States?

Yup, we ship to Argentina, Australia, Austria, Bahrain, Belgium, Bermuda, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Greece, Greenland, Guadeloupe, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela.

Unfortunately, because of copyright issues, we can’t ship to all countries.

Please note for international shipments or shipments to freight forwarders, Woozy Moo is not responsible for damages after it is received by the freight forwarder, nor when it is sent outside the United States of America. Unfortunately, we can not entertain requests from these cases.

Just a little note: once the package leaves the United States, there may be delays at customs, depending on your country. For customs/tax-related concerns, please contact your local custom authority. Please note we are unable to mark packages as “gift.”

May I ship to multiple addresses?

Although we like you and all Moo-sters, we can ship to only one address. If you would like to ship to multiple addresses, a separate order for each address is needed.

What happens to undeliverable packages?

If your package is returned to Woozy Moo because the address was incorrectly entered, or the package was unclaimed (including “return to sender”), a refund will be issued to the original form of payment less any related shipping costs to/from our facilities. For security purposes, if you would still like the order and ship it to a different address, we recommend you place a new separate order. If you have any questions, please contact us.

Help! My tracking number doesn't appear to be working?

If you received a shipment confirmation email with a tracking number, sometimes it takes shipping carriers up to 24 hours to refresh their systems. If after 24 hours the tracking number doesn't appear to be working, feel free to contact us at support@woozymoo.com or phone (1-877-250-1908), and we will help you right away!

I did not receive my package?

Contact us right away at support@woozymoo.com or phone (1-877-250-1908). All shipment-related concerns must be addressed within 14 days of receiving a shipment notice, for US domestic orders, and 30 days for non-U.S. (international) orders. Damages/missing items must be reported within 5 business days in receiving the item.